HIS,EMR,RIS, LIS, Clinics, Hospitals, Doctors, Medical Practice

Support Plans


Standard, business and enterprise support plans available to ensure suitable service level agreements are in place to support your policies and requirements

Plan Standard Business Enterprise
Enhanced Technical Support
  • Business hours web access to Hakeem Cloud Cloud Service Desk and Support Centre
  • 1 case per month with 1 primary contact
  • 24/7 web, and chat access to Hakeem Cloud Cloud Service Desk and Support Centre
  • 10 cases per month with 1 primary contact
  • Standard Priority
  • 24/7 web, and chat access to Hakeem Cloud Cloud Service Desk and Support Centre
  • 24/7 phone support
  • Unlimited cases and unlimited contacts 
  • Standard Priority
  • Critical Priority
Case Severity / Response Times
  • General guidance < 48 hours
  • System impaired < 24 hours
  • General guidance < 24 hours
  • System impaired < 6 hours
  • General guidance < 3 hours
  • System impaired < 1 hour
  • Business/Mission-critical system down < 15 minutes
Incident Resolution Time
  • System incident < 72 hours after the Response Time
  • System incident < 24 hours  after the Response Time
  • All service and system incidents < 1 hour after the Response Time
Programmatic Case Management
  • Hakeem Cloud ITSM Self-service only
  • Hakeem Cloud ITSM Self-service only
  • Hakeem Cloud ITSM Self-service
  • Hakeem Cloud ITSM Service Calls
  • Hakeem Cloud ITSM Change Management
  • Hakeem Cloud ITSM API's
Service Integration and Third-Party Software Support
  • Not available
  • 3 Hours per month
  • APIs Integration
  • 30 Hours per month
  • APIs Integration
Training and Education
  • Access to Hakeem Cloud self-paced education portal
  • Access to Hakeem Cloud self-paced education portal
  • 3 Hours online training session per month up to 10 users
  • Access to Hakeem Cloud self-paced education portal
  • 20 Hours online training session per month up to 30 users
Pricing
  • No cost option
  • $15 per user per month
  • Minimum 10 users
  • $30 per user per month
  • Minimum 20 users

Hakeem Cloud (Hakeem.Cloud) since 2014 has connected health professionals, doctors, general practitioners (GP) and medical clinics and centres with their patients through modern, cost effective and advanced digital services.

Hakeem.Cloud Electronic Medical Record (EMR), Radiology Information Software (RIS), Laboratory Information Software (LIS), Hospital Information Software (HIS) and Dental Practice Software and System have been widely adopted by regional and local health care providers.

Hakeem.Cloud software design and architecture simple approach and philosophy have contributed to the productivity and satisfaction of the health professionals and the medical staff who use Hakeem.Cloud software and services on daily basis.

Hakeem.Cloud has become the strategic and trusted digital health service provider for local and regional health care providers to manage sensitive medical records and patients critical data in secure environment.

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