HIS,EMR,RIS, LIS, Clinics, Hospitals, Doctors, Medical Practice

Case Management, Human Resource and Recruitment


Human Resources (HR), employee management, recruitment and case management, training and education, attendance and electronic signature, payroll and payslips and leave management

Product Catalogue

Introduction

Hakeem Cloud Enterprise Resource Planning (ERP) is a lightweight software designed to have small memory footprint (RAM usage) and low CPU usage, overall a low usage of system resources as a result of simple design and architecture.

Real-time processing, flexible workflow and robust automation are the core modules of Hakeem Cloud ERP to support broad range of use cases, business processes alignment and true flexible software implementation.

Applications and Modules

Hakeem Cloud ERP covers a wide range of applications and provide sufficient resources to automate any business process in the following domains:

Resource Planning (ERP) Dashboard

 

 

Human Resources (HR)

Hakeem Cloud Human Resources (HR) is a core module of Hakeem Cloud Enterprise Resource Planning (ERP).

Since 2006 Hakeem Cloud has been developing the HR to reflect our customers business needs and requirements to include advanced and robust features to simplify and automate the workforce management for any organisation.

HR, case management and recruitment main functions

 

 

Employee Self Service (ESS) - MyHR 

Hakeem Cloud Employee Self Service (ESS) - MyHR is one of the extensive and advanced software available today in the market to allow employees to manage their leaves, attendances, approvals and job management through a mobile and user friendly portal.

Employee Self Service (ESS), MyHR  attendance, the employee digital sign in and sign out

 

 

Leaves Management

MyHR  Leaves management through the employee self service portal

 

 

MyHR  Leaves request through the self service employee portal

 

 

Manager Approvals

MyHR  Manager approvals using the self service employee portal

 

 

Payroll and Payslip 

Human Resource (HR) - Payroll and Payslip Generation

 

 

Recruitment and Case Management 

Hakeem Cloud Recruitment and Case Management application is a core module of Hakeem Cloud Enterprise Resource Planning (ERP), Human Resource System (HR).

Since 2006 Hakeem Cloud has been developing the HR to reflect our customers business needs and requirements and to include advanced and robust features to simplify and automate the recruitment process.

Human Resources (HR), recruitment and case management dashboard

 

 

Hakeem Cloud HR Case Management is flexible to allow complex tasks to ensure the customer business processes are supported by the workflow.

The applicant portal in the recruitment and case management

 

 

Recruitment Application Form

Applicant application seen by the senior recruitment officer

 

 

Recruitment and Applicant Submission

Recruitment and applicant submission progress form

 

 

Applicant Portal

Hakeem Cloud HR Recruitment Portal is web based and mobile first to ensure job applicants satisfaction and loyalty through the recruitment process.

The applicant portal to manage applicant appointments, tasks and documents

 

 

Simple design and mobile first modules

Hakeem Cloud adopts responsive web design to make the case management and recruitment software pages to fit the screens of different devices automatically, displaying the content in a way that people feel comfortable, this capability reduces users’ operations like panning, zooming and scrolling when using the different modules and pages in the ERP to ensure usability and satisfaction all time.

Mobile based and responsive web design - case management and recruitment softwareMobile based and responsive web design - case management and recruitment software emailMobile based and responsive web design - case management and recruitment software shows the senior recruitment officer
 
 
Mobile based and responsive Help Request for the senior recruitment officerMobile based and responsive web design - applicant formMobile based and responsive web design applicant edit form

 

 

Technology

Hakeem Cloud human resource, case management and recruitment solution is based on simple technology architecture to ensure high level of flexibility and scalability, the simple architecture contributes to more secure services, faster implementation and higher portability across different platforms.

The following diagram describes Hakeem Cloud digital service high level architecture and the standard cloud service deployment on Amazon Web Services (AWS).

Hakeem Cloud Simple Architecture and Design - Standard Implementation on Amazon Web Services

 

 

Elastic Load Balancing

Elastic Load Balancing (ELB) automatically distributes the incoming traffic across multiple application servers and IP addresses in more availability zones,  ELB monitors the health of its registered targets, and routes traffic only to the healthy targets and scales the load balancer capacity automatically in response to changes in incoming traffic.

Hakeem Cloud ELB distributes workloads across multiple compute resources to increases the availability and fault tolerance of the web services and cloud products.

Elastic Computing Resources

Hakeem Cloud uses scalable computing capacity in the cloud to scale up and handle changes in requirements or spikes in popularity, reducing any down time due to heavy loads on the cloud services.

Multi-Deployment Relational Database

Hakeem Cloud deploys primary databases and synchronously replicates the data to different databases in different locations, when database failure detected, Hakeem Cloud services automatically failover with automatic database failover that completes as quickly as 60 seconds with zero data loss and no manual intervention.

Integration

Hakeem Cloud digital services provide Web APIs Application Programming Interface (API) endpoints to integrate with other digital services by publishing and consuming events on the API's endpoints.

Web APIs are services accessed from client devices (Desktop, Server, Mobile Phone, Laptop, etc.) using the secure Hypertext Transfer Protocol (HTTPs), Hakeem Cloud Web APIs are RESTful and implements the standard GET and POST. HTTP requests are used to access data or resources in the web application via URL-encoded parameters. Responses are generally formatted as either JSON or XML to transmit the data

Application Programming Interface (API)

Hakeem Cloud has more than 1,300 API's endpoints to enable robust and asynchronous integration, with HTTPs requests made to a resource located on the server using the Unique Resource Identifier (URI) to receive the payload formatted in JavaScript Object Notation (JSON), this type of communication ensures fast performance, reliability, and the ability to scale end extend the digital services capabilities without affecting the system at run time.

 

Communication

Hakeem Cloud implements a secure unified communication system to deliver notification to the system users, all communication messages are captured by the system audit trail.

 

Cybersecurity

Protect the Applicant sensitive information

We protect the  human resource, case management and recruitment online service and solution by implementing the NIST Cybersecurity Framework (NIST CSF) to protect all cloud services regardless of the technology used to power these services.

Created and established by the US National Institute of Standards and Technology (NIST), the framework addresses the lack of standards when it comes to cybersecurity and provides a uniform set of rules, guidelines, and standards for organisations to use across industries.

NIST Cybersecurity Framework is widely considered to be the gold-standard for building a cybersecurity program, by acting as a top-level security management tool that helps assess cybersecurity risk across the organisation.

NIST cybersecurity framework is a powerful framework to organise and improve Hakeem Cloud cybersecurity program. Comprehensive guidelines and best practices to help our engineers to build and improve our cybersecurity state. The framework puts forth a set of recommendations and standards that enable us to be better prepared in identifying and detecting cyber-attacks, and also provides guidelines on how to respond, prevent, and recover from cyber incidents.

 

NIST Cybersecurity Framework

 

Hakeem Cloud implements the 5 Core Functions of NIST Cybersecurity Framework as per the following section.

Human Resource, Case Management and Recruitment  Cybersecurity Identification

Since 2006 and before the NIST time, Hakeem Cloud has developed the following to identify the digital assets to be protected:

Human Resource, Case Management and Recruitment  Cybersecurity Protection

Hakeem Cloud developed and implemented the following safeguards to ensure delivery of critical infrastructure services to our customers:

Human Resource, Case Management and Recruitment  Cybersecurity Detection

To identify the occurrence of any cybersecurity event on our digital services, Hakeem Cloud has developed and implemented the following activities:

Human Resource, Case Management and Recruitment  Cybersecurity Response

Hakeem Cloud has developed and implemented the following to respond to any detected cybersecurity incident:

Human Resource, Case Management and Recruitment  Cybersecurity Recovery

In the case of successful cybersecurity attack and upon the compromise of any digital services, Hakeem Cloud has developed and implemented appropriate activities to restore any capabilities or services that were impaired as per the following:

 

Data Security, Isolation and Data Encryption

Hakeem Cloud encrypts and digitally signs server-side data stored at rest and extends to the automated backups, read replicas, and snapshots, the signing operations using asymmetric key pairs to validate digital signatures and securely generate hash-based message authentication codes (HMACs) that ensure message integrity and authenticity.

Hakeem Cloud cloud computing resources protected by security groups act as a firewall to control inbound and outbound traffic at the lowest computing level.

Hakeem Cloud uses the industry standard AES-256 encryption algorithm to encrypted customer data.

 

 

Support Plans

 

Plan Standard Business Enterprise
Enhanced Technical Support
  • Business hours web access to Cloud Service Desk and Support Centre
  • 1 case per month with 1 primary contact
  • 24/7 web, and chat access to Cloud Service Desk and Support Centre
  • 10 cases per month with 1 primary contact
  • Standard Priority
  • 24/7 web, and chat access to Cloud Service Desk and Support Centre
  • 24/7 phone support
  • Unlimited cases and unlimited contacts 
  • Standard Priority
  • Critical Priority
Case Severity / Response Times
  • General guidance < 48 hours
  • System impaired < 24 hours
  • General guidance < 24 hours
  • System impaired < 6 hours
  • General guidance < 3 hours
  • System impaired < 1 hour
  • Business/Mission-critical system down < 15 minutes
Incident Resolution Time
  • System incident < 72 hours after the Response Time
  • System incident < 24 hours  after the Response Time
  • All service and system incidents < 1 hour after the Response Time
Programmatic Case Management
  • ITSM Self-service only
  • ITSM Self-service only
  • ITSM Self-service
  • ITSM Service Calls
  • ITSM Change Management
  • ITSM API's
Service Integration and Third-Party Software Support
  • Not available
  • 3 Hours per month
  • APIs Integration
  • 30 Hours per month
  • APIs Integration
Training and Education
  • Access to self-paced education portal
  • Access to self-paced education portal
  • 3 Hours online training session per month up to 10 users
  • Access to self-paced education portal
  • 20 Hours online training session per month up to 30 users
Pricing
  • No cost option
  • $15 per user per month
  • Minimum 10 users
  • $30 per user per month
  • Minimum 20 users

Hakeem Cloud (Hakeem.Cloud) since 2014 has connected health professionals, doctors, general practitioners (GP) and medical clinics and centres with their patients through modern, cost effective and advanced digital services.

Hakeem.Cloud Electronic Medical Record (EMR), Radiology Information Software (RIS), Laboratory Information Software (LIS), Hospital Information Software (HIS) and Dental Practice Software and System have been widely adopted by regional and local health care providers.

Hakeem.Cloud software design and architecture simple approach and philosophy have contributed to the productivity and satisfaction of the health professionals and the medical staff who use Hakeem.Cloud software and services on daily basis.

Hakeem.Cloud has become the strategic and trusted digital health service provider for local and regional health care providers to manage sensitive medical records and patients critical data in secure environment.

Hakeem.Cloud © 2022